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Sign into your account'How are we doing?' – Asking for feedback
October 16 2016
Do you ever wonder how good you really are at the work you do? If the clients you work with feel valued and supported? Do you close every deal with a client, and leave wondering if you could've done anything to take your service level from good to great?
There's really only one right answer to these questions. You should always be wondering how good you are, and what you can do to improve. The best of the best are always striving to make the customer experience the absolute best it can be.
Now that we've determined that you should always be challenging yourself to go the extra mile for your clients, how do you know if your customers are feeling the love? You may feel like you're putting in 110 percent effort to keep your clients happy, but your clients may feel differently.
Like it or not, the adage is true: perception is reality. If your clients feel like you're only giving 75 percent, it's up to you to change that—and fast. Customer feedback and reviews are the best way to find out what you're doing right and what things you may need to improve.
Customer Reviews
One way, and probably the best way, to find out how your clients feel about you is to simply ask. Seems so simple, right? We're not talking about literally asking them right after they leave your office. Can you say 'awkward'? Customers aren't usually going to be eager to share their true feelings about you and your service if you put them on the spot like that. But what you can do is ask for their feedback. Ask them to share their experience.