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Sign into your accountCan you send engaging, automatic lead responses without sounding like a robot?
July 11 2017
When you think of automated text response, do you think of a thoughtful start to a relationship? Or do you think of a stark, robotic message?
Or, even worse, do you associate automated text alerts with spam and phishing scams?
Many companies and tech systems are integrating automated text response into their features — but they're not doing a great job of hiding the fact that the system is automatically generated. The result?
A choppy, impersonal customer experience that leaves a lot to be desired. Because while the Robot is a great move for wedding dance floors, it's a terrible follow-up and customer engagement tactic.