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The Top Producers' Road Map to Delivering Great Experiences for Buyers and Sellers

December 28 2020

sentrilock road map delivering great experiences 1High-performing real estate professionals leverage their time with an efficient and focused approach. Instead of trying to manage all aspects on the buying/selling continuum, they focus on the most critical moment of truth in the real estate cycle: the client experience.

Top producers understand that providing stellar customer service is where the magic happens – and that the customer experience is what establishes their reputation. While top producers can't control everything in the buying/selling journey – so much is out of the agents' control – they can own and greatly influence this part of the continuum. They do so by devoting sufficient time and effort to each client's buying/selling experience and guiding them through the three stages of the journey: the awareness stage, the consideration stage, and the decision stage.

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