Technology is a wonderful thing. When your devices function properly and you know how to leverage them, your work and personal lives run so much more efficiently. However, when your electronics are down, your business is down, too.

This is especially true for real estate agents. Not only are most agents mobile--using their smartphone, laptops, and tablets on the go--but as independent contractors, they have no employer IT department to turn to when their computer, phone, or printer stops working.

Some try the DIY troubleshooting route--but too often this ends in wasted time, energy, and frustration. So where can an agent turn in a tech crisis? Well, that depends on what you need help with. Today, we're going to guide you through different support options for various tech issues.

Help! I'm having problems with my real estate software!

Because modern real estate solutions are largely web-based, many difficulties have been eliminated since there's no software to install. However, that doesn't necessarily mean that it's all smooth sailing. Sometimes data is accidentally deleted, or upgrades make old features hard to find.

Fortunately, most real estate software comes with robust tech support options including phone, email, and live chat support. Many also have video tutorials or a built-in Knowledge Database that lets agents use a search feature to find answers to a specific question they may have. Check with your vendor for tech support options. Tech support is important, so if you find that your vendor's options are inadequate, consider switching to a new solution. If you need guidance, many of our product reviews provide available tech support options.

If you're simply looking to use a product better, many vendors offer live training webinars. Check your vendor's website for more information, or see our webinar listings here. If a solution is offered by your broker, MLS, or association, there may be training sessions available through them. Check with your organization for details.